Do not climb, lean through an opening, or improvise a platform to prepare. Let the provider assess a suitable access method before scheduling.
Why does access change the plan?
Elevated work presents fall risks and can require different equipment, staffing, and site controls. Andersen's elevated-window guidance specifically warns about ladders, scaffolding, and working around openings.
A photo-based estimate should still identify what needs confirmation on site. Do not assume that every upper pane is reachable just because another window on the same building is accessible.
What should the service agreement make clear?
Ask which windows can be included, which need specialist equipment, and which are excluded. Agree on weather-related changes and how the work area will be separated from residents, staff, or customers.
Good Neighbor reviews access and provider fit before confirming the appointment. High-rise rope access, roof work, and glazing repairs are not implied by a standard window-cleaning request. If the site cannot be safely serviced as planned, the scope should be revised instead of improvised.
Common questions
Should I set up my ladder for the cleaner?
No. The provider should select and inspect suitable equipment and establish the work plan. Share access information without preparing an improvised setup.
Can every upstairs window be cleaned from inside?
No. Operation and removal methods vary by product. Do not release or tilt components unless following the manufacturer's safe procedure and a suitable service plan.
Helpful references
General care-planning guidance—not a glazing inspection, leak diagnosis, or elevated-work procedure. Follow the instructions for your actual windows, films, and coatings.