Agree on the glass faces, extras, and access before the visit. Tell the provider about fragile finishes and existing damage.
What should you confirm in advance?
- Interior, exterior, or both sides of the listed windows.
- Whether screens, tracks, frames, and sills are included.
- Any upper-story windows or other special access needs.
- Existing films, coatings, decals, and manufacturer restrictions.
- Stain treatment, repairs, or construction cleanup that require separate review.
What can you safely do before arrival?
Do not climb to remove screens, disconnect security equipment, or release window hardware to speed up the job. The provider should establish the appropriate process.
- Move small personal items from accessible work areas.
- Arrange for pets and children to stay away from the active cleaning area.
- Discuss heavy furniture and delicate window treatments rather than moving them without help.
- Provide an agreed access contact and identify any rooms or surfaces that are excluded.
What should happen at the end of the visit?
Review the agreed areas and ask about marks or condition concerns that remain. Check that any components included in removal and reinstallation have been addressed, and record tasks that still need assessment.
For a recurring plan, use this first result as a reference. Separate a missed cleaning item from an excluded surface, a persistent deposit, or a repair concern so the right follow-up can be arranged. Good Neighbor confirms scope and price before additional work is authorized.
Common questions
Do I need to be home?
It depends on access, interior work, and the agreed handoff. Confirm arrangements in advance without putting access codes into a public quote message.
Should I scrape paint or stickers off first?
No. Tell the provider what is present. Removal may require a separate compatibility review, and an unsuitable tool can damage the surface.
Helpful references
General care-planning guidance—not a glazing inspection, leak diagnosis, or elevated-work procedure. Follow the instructions for your actual windows, films, and coatings.